AI staff that answers the phone for shops that take reservations
Your shop's calls, answered by AI through to a confirmed booking.
Whether it's the busy middle of service, after closing or a day off, the AI answers on your shop's dedicated number, takes bookings based on availability and repeats the details back to confirm. When the call ends, a record of the booking and the conversation is saved in your dashboard.
- Answers calls 24/7, 365 days a year, including after hours and on closed days
- Callers choose the language they speak: Japanese, Chinese or English
- Automatically records bookings, unanswered questions and callback requests
※Consultations are free. Submit the form and our team will get in touch.
※This service handles incoming calls to your shop. With multilingual reception turned on, the AI answers in your shop's default language and offers keypad options for other languages after the greeting; when a caller presses a key, it switches to that language and stays in it for the rest of the call.
I'll answer your shop's calls for you.
When a call ends, the booking record reaches your dashboardSound familiar? Common phone troubles for shops
While you can't get to the phone, booking opportunities slip away.
While serving customers, mid-treatment or after closing, there are moments almost every day when the phone rings and you can't answer.
Too busy serving customers to answer
You may be missing out on new bookings
Nobody answers after hours
Customers won't wait forever; they'll look for the next shop
Manual records are easy to get wrong
Mishearing, missing details and double-bookings all take time to fix
No record after the call ends
When a dispute arises, there's no way to confirm what was said
Sales calls interrupt again and again
Staff attention and time keep getting drained
Phone bookings must be entered again
Handoffs slow down, and details are easier to lose
bookmi AI Phone's AI staff can take that call for you.
What an actual call sounds like
Bookings, foreign-language calls, handoffs to staff. See how the AI handles a call.
Taking a booking, a call in a foreign language, a caller who asks to speak with staff. Switch between scenes to see how the AI handles each one.
The AI always repeats booking details back for confirmation during the call.
Incoming call: your shop's dedicated AI phone number
AI Staff
Good evening, thank you for calling 〇〇.
Answers with your shop's own greeting (or the standard one) and the shop's name
Customer
Hi, I'd like to book a table for four this Saturday at 7 p.m. Do you have an anniversary course?
AI Staff
Thank you. Yes, we do offer an anniversary course. I'm sorry, though, we're fully booked at 7 p.m. this Saturday. We could offer 5 p.m. or 9 p.m. the same day. Would either of those work?
Checks availability and booking limits before answering. If it is full, it says so plainly and offers other times
Customer
5 p.m., then, please. My name is Tanaka, and my number is 090-1234-XXXX.
AI Staff
Certainly. Let me confirm: this Saturday at 5 p.m., four people, anniversary course, under Tanaka, phone number 090-1234-XXXX. Is that correct?
Repeats the date and time, party size, menu, name and contact details back during the call to confirm
Customer
Yes, that's right.
AI Staff
Thank you. Is there anything else I can help you with?
Customer
No, that's all.
AI Staff
Thank you for your reservation. We look forward to seeing you. Goodbye.
Asks whether there is anything else, says goodbye, then ends the call. The booking record is created after the call ends
Incoming call: your shop's dedicated AI phone number
AI Staff
Good evening. Thank you for calling 〇〇.
The caller pressed 3 to switch to English. The AI greets again in English and the call stays in English from here on
Customer
Hi, I'd like to book a table for two this Friday evening. Do you have anything available?
AI Staff
Certainly. This Friday, we have tables available at 6 p.m. or 8 p.m. Which would you prefer?
Checks availability, then offers the times it can book
Customer
8 p.m., please. Do you have vegetarian options?
AI Staff
Yes, we have several vegetarian dishes on our menu. May I have your name and a phone number for the reservation?
Answers in the caller's chosen language, based on your shop's materials
Customer
It's Smith. My number is 080-XXXX-XXXX.
AI Staff
Thank you. Let me confirm: a table for two this Friday at 8 p.m., and your phone number is 080-XXXX-XXXX. Is that correct?
Booking details are repeated back for confirmation in English, too
Incoming call: your shop's dedicated AI phone number
AI Staff
Hello, thank you for calling 〇〇.
Customer
Next month I'm thinking of a private party for about 20 people, and I'd like to talk through the details. Could I speak to someone at the shop?
AI Staff
Certainly. I'll connect you with a staff member. One moment please.
When a caller asks to speak with staff, the call is transferred within the days and hours your shop has set. The AI lets the caller know before transferring
Staff (human)
Thanks for holding. This is Sato, the manager. A private party, thank you for asking.
The call after a transfer is recorded and transcribed, and outcomes such as connected or unanswered can be checked in the dashboard
※The conversations are illustrations. The shop name, dates, names and phone numbers are fictional. Actual responses and wording depend on your shop's settings and materials.
How a call moves from reception to a dashboard record
- Step 1
During the call
AI follows your shop's settings and confirms key details aloud.
- Step 2
After the call
The system determines which outcomes to retain from the full conversation.
- Step 3
Dashboard records
Call records and qualifying business outcomes can be followed up.
Dashboard
Even after the call, review everything in the dashboard.
Calls the AI takes are organized into conversation records, bookings and questions that need follow-up, and kept in the dashboard. Staff can check them anytime from a browser.
See the conversation and outcome of each call together
The exchange between the caller and the AI is kept as text, and any booking created from that call or question the AI couldn't answer appears on the same screen.
- Check the conversation word for word, in text
- Bookings and questions needing follow-up from this call, on the same screen
- Calls transferred to staff can also be played back as recordings
Bookings taken by phone, in a calendar and a list
Bookings the AI takes are added to the booking list once the call ends. You can also change their status or export them as CSV from the dashboard.
- Check bookings in a monthly calendar and a list
- Switch between confirmed, pending and cancelled on the spot
- Bookings made outside your booking slots are clearly marked
See at a glance how your shop's calls are going
See how many calls the AI took and what needs your attention, for the last 24 hours, 7 days or 30 days.
- See the trend in incoming calls and where those calls ended up
- Questions the AI couldn't answer and callback requests are listed together; open one to handle it
- Recent calls, plus today's bookings and the pending count, on one line
New bookings are also announced on Telegram
Once Telegram is connected, you're notified automatically on your smartphone when a real incoming call creates a booking record.
※Screens are illustrations. The items shown vary depending on the features and settings you use.
Guides by industry
See how it works for your kind of shop.
We have gathered the calls each industry commonly gets, and how the AI handles them.
Restaurants
Through the lunch and dinner rush, and for bookings after closing.
Beauty Salons
Take the next booking without stopping mid-treatment.
Clinics & Chiropractors
Even when the front desk is busy, take bookings and share consultation hours.
Gyms & Yoga Studios
Take trial-lesson and tour bookings even during a class.
Guesthouses
Late-night arrival enquiries, in Japanese, Chinese or English.
Other industries
If your shop gets a lot of booking or inquiry calls, get in touch whatever your industry.
See all industries
Features
Beyond "answering the phone," everything you need is here.
From answer quality to booking accuracy, ease of management, and integration with outside systems.
Answer quality
Natural, courteous phone answering — indistinguishable from a person.
- 24/7, 365-day AI answering
- Natural multi-turn Japanese conversation
- Choose the AI's voice
Booking engine
Accurate bookings, because it knows real availability.
- Weekly booking slots
- Date-override calendar
- Capacity limits per time slot
Dashboard
Everything that happens after the call, in one browser tab.
- Dashboard
- Full call transcripts
- Booking list + monthly calendar
Integration & security
Built to connect, so booking data never sits on an island.
- Automatic webhook notificationsOptional
- REST API accessOptional
- Signed, secure communication
More than answering calls
The difference comes after the call is answered.
From answering reliably and responding accurately to bookings, callbacks and day-to-day management, see how much a phone reception service can help your shop handle.
| bookmi AI Phone | Human phone staff | Touch-tone IVR | Typical AI phone service | |
|---|---|---|---|---|
| 24/7/365 answering | Supported | Not supported | Supported | Supported |
| Nuisance-call blocking | Supported | Not supported | Varies by service / partial support | Varies by service / partial support |
| Natural conversation in Japanese | Supported | Supported | Not supported | Supported |
| Japanese, Chinese and English reception | Supported | Varies by service / partial support | Not supported | Varies by service / partial support |
| Dedicated knowledge base | Supported | Supported | Not supported | Varies by service / partial support |
- Supported
- Varies by service / partial support
- Not supported
※As of August 2026, based on our own research. Comparison is against typical services of each type, not any specific product.
Onboarding
From first inquiry to going live, 3 steps.
No construction work or special equipment needed. Configure reception for your shop's actual workflow, then you are ready to start.
- 1
Inquiry and application
- 2
Configure the AI
- 3
Go live
FAQ
Frequently asked questions
Answers to questions we often get before setup. If there is anything else on your mind, feel free to ask.
Will it really sound natural? Won't it feel robotic?
It's nothing like a button-press phone tree. The AI understands what customers actually say and replies naturally from the materials you upload — the voice is selectable, right down to a polite closing greeting.
Could the AI lock in an odd booking on its own?
The AI handles bookings against the slots and capacity your shop has set. Requests outside that range can be offered alternatives, and bookings outside a slot or needing review are flagged in the dashboard. If nothing fits, it records the caller's contact details for your shop to follow up.
If the AI can't answer a question, is the customer left hanging?
No. Unanswered questions are automatically logged to the Needs attention list your staff can act on. As you build out your knowledge documents, the AI's answers keep getting sharper.
What if someone calls in another language?
The AI answers in your shop's default language and offers keypad options for other languages after the greeting (1 for Japanese, 2 for Chinese, 3 for English, offering only the languages your shop has enabled). A keypress switches to that language, and the rest of the call stays in it.
Free yourself from the phone, and focus on the customer in front of you.
bookmi AI Phone can help you take that first step. Reach out anytime, no obligation.
- We'll ask about your shop's call situation and suggest how to use it
- Ask us about handling the initial setup for you
- No construction work or special equipment needed
※Onboarding is handled by our team (no self sign-up).
Feel free to get in touch to start with.