Comparison
How bookmi AI Phone compares, item by item, with human phone staff, automated voice menus (IVR) and typical AI phone services.
AI staff features
bookmi AI Phone's features, in four categories: answer quality, booking engine, dashboard, and integration and security. You can also see here how a call is handed to your staff when a caller wants to speak with a person.
Sound familiar?
Everyday phone headaches, each with an answer.
Calls you can't pick up, bookings that eat up time, conversations that leave no record. Here are the common problems and the features that solve them.
You're with a customer and can't answer
The phone always rings when your hands are full, and the caller hangs up before anyone gets to it.
With bookmi AI Phone
The AI staff member answers for you and takes down what the caller needs, including at night and on your days off.
See the Answer quality featuresPhone bookings take time and invite mistakes
Checking availability mid-call is slow, and misheard details or double bookings creep in.
With bookmi AI Phone
The AI takes bookings while checking your slots and availability, then reads the details back to the caller to confirm.
See the Booking engine featuresNothing is left on record after a call
You can't check later who said what, and handovers between staff slip through the cracks.
With bookmi AI Phone
Every call is kept as a transcript, and bookings and questions the AI couldn't answer are gathered in the dashboard.
See the Dashboard featuresBookings get typed into another system by hand
Copying what you heard on the phone into your booking book or system takes extra work.
With bookmi AI Phone
New bookings are sent to Telegram automatically. With the optional webhook and API, they can flow straight into your own system.
See the Integration & security features
Feature list
What it can do, category by category.
From answering calls and taking bookings to the dashboard and outside-system integration. Jump to whichever category interests you. Features marked "Optional" are switched on for your shop on request.
Answer quality
Natural, courteous phone answering — indistinguishable from a person.
AI answers at night and on days off
Outside business hours, on your days off, or while you're busy with customers, the AI picks up for you.
Natural conversation, no phone menus
Callers don't have to press buttons to pick a topic. The AI understands what they say and responds in the flow of conversation.
Your own greeting for every call
Write your own greeting and the AI reads it word for word. Leave it blank and the standard greeting, with your shop's name, is used.
Choose the AI's voice
Preview the voices in the dashboard and pick the one that suits your shop.
No guessing when it doesn't know
For questions not covered by your materials or settings, the AI says it will check and get back to them, and takes a name and contact number.
Polite call closing
Once the caller's needs are met, the AI checks whether there's anything else, says goodbye, and ends the call itself.
Pause and resume reception
When you close unexpectedly or can't take calls, pause reception from the dashboard and resume it anytime. While paused, callers are asked to try again later.
Japanese, Chinese and English
With multilingual reception on, the AI answers in your shop's default language and offers keypad options for other languages after the greeting; a keypress switches to that language for the rest of the call.
- Optional
Nuisance-call blocking
Calls from numbers on your block list are never answered, and no call charges are incurred.
Booking engine
Accurate bookings, because it knows real availability.
Weekly booking slots
Set the hours you accept bookings for each day of the week as a reusable template.
Date-override calendar
Override a single day for a sudden closure or changed hours. The calendar also shows each day's booking count.
Capacity limits per time slot
Cap how many groups you accept in each time slot. When a slot is full, the AI suggests another time.
Checks availability before answering
The AI checks availability for the date the caller asks about before replying, rather than guessing or pushing a different date.
Menu/course-level bookings
The AI walks callers through your registered menus and courses, and confirms which one the booking is for.
Read-back confirmation
The AI collects the date and time, name and contact details, then reads the booking back for the caller to confirm.
Proactive booking prompts, on/off
Choose per shop whether the AI suggests bookings and menus, or simply listens to what the caller needs.
Out-of-slot bookings are flagged
Bookings that land outside your hours or in a full slot are still recorded, and marked clearly in the dashboard.
Callback requests logged
When a time can't be settled or staff need to step in, the AI records a callback request so you can follow up easily.
Dashboard
Everything that happens after the call, in one browser tab.
Dashboard overview
See calls answered, unresolved questions, callback requests and where calls ended up for the period you choose (24 hours, 7 days or 30 days). Open an item to handle it right away, and export the data as CSV.
Full call transcripts
Review every word exchanged between the AI and your callers. Bookings and unresolved questions from that call appear on the same screen.
Booking list + monthly calendar
View bookings in a monthly calendar or a list. Edit details, switch between confirmed and cancelled, and export as CSV.
Needs attention list
Questions the AI couldn't answer and callback requests are gathered automatically, so you can track each one until it's handled.
AI settings you manage yourself
Pick the greeting language, the AI's voice and your booking rules in the dashboard. Change them anytime.
Just upload your materials
Upload menus and information sheets, and the AI reads and organizes them for answering calls. With multilingual reception on, each language version is prepared automatically.
You settle conflicting information
When the AI finds contradictions or points that need checking in your materials, it shows the options and lets you choose.
New bookings sent to Telegram
When a new booking is recorded from a call, a notification goes to your linked Telegram automatically.
Clear costs for each call
See the credits used by each call and each round of material processing in the dashboard.
Integration & security
Built to connect, so booking data never sits on an island.
- Optional
Automatic webhook notifications
When a booking record is created after a call, it's sent to your system automatically.
- Optional
REST API access
Fetch booking and call records anytime, filtered by period or status. The connection guide can be viewed and downloaded from the dashboard.
Signed, secure communication
Every integration exchange is verified with a signature and timestamp to prevent tampering and replayed requests.
Per-shop data isolation
Each shop's data is kept separate and is never visible to other shops.
AI × people
When someone wants to talk to a person, hand over to your staff.
When a caller asks to speak with staff, the call is transferred to your shop's phone within the days and hours your shop has set. Records after the transfer are kept in the dashboard too.
You decide the transfer hours
Set which days and time slots calls may go to a person. Let AI take everything during the rush, and only transfer when it suits you.
Handed over, still on the record
Calls that continue with your staff are transcribed and recorded too — every word the customer said is there when you need to check.
Every transfer is accounted for
Connected, unanswered, caller hung up — the outcome of each transfer is in the dashboard, leaving your staff a record for follow-up.
※You can set up transfer to staff in your dashboard. Outside the hours you set, or if no one on staff can pick up, the AI keeps handling the call and records it as a callback request.
Limitations & notes
We're upfront about what it can't do.
So there are no surprises after you start, here is what bookmi AI Phone can't do, along with the rules that apply when you use it.
Calls are handled in Japanese, Chinese and English
Other languages aren't supported on calls. The call opens in the language your shop selects: Japanese, Chinese or English. With multilingual reception turned on, callers are offered keypad options after the greeting and can switch languages with a keypress.
Once switched, the call stays in the new language
When a caller switches language with a keypress, the call continues in that language to the end. If no key is pressed, the call stays in your shop's default language.
The AI answers only from your materials and settings
It won't guess at anything you haven't provided. Questions it couldn't answer stay in the Needs attention list so you can get back to the caller.
Only calls handed to staff are recorded
The part handled by the AI is available as a transcript rather than an audio recording.
Booking records are created after the call ends
During the call the AI reads the details back to confirm; once the call ends, the booking is recorded from the whole conversation. Bookings without a settled time are kept as callback requests.
Materials must be PDF, Word or text files
Images and spreadsheets such as Excel files can't be read. Put the content into a Word or text file before uploading.
See also
How it works
The 3 steps from inquiry to going live, what to prepare, and the support we provide.
FAQ
Answers to questions we often get before setup: how natural the calls sound, booking accuracy, pricing and setup steps.
Industries
How calls are handled for each kind of shop, such as restaurants and beauty salons.
Contact us
For questions about setup or how to use it, get in touch through the form.
Free yourself from the phone, and focus on the customer in front of you.
bookmi AI Phone can help you take that first step. Reach out anytime, no obligation.
- We'll ask about your shop's call situation and suggest how to use it
- Ask us about handling the initial setup for you
- No construction work or special equipment needed
※Onboarding is handled by our team (no self sign-up).
Feel free to get in touch to start with.
