Features
Everything the AI staff member can do, from answering calls and taking bookings to the dashboard and outside-system integration.
From first inquiry to going live
No construction work or special equipment is needed. After your inquiry, we prepare your account and a dedicated AI phone number for your shop. Upload your materials and set your booking hours in the dashboard, and you are ready to go. Use it just for inquiries, or all the way through to bookings.
Onboarding
Three steps, with the work shared between us
For each step, here is what you do and what we do. On your side, the work is mostly preparing your materials and setting up reception.
Step 1: Inquiry and application
We learn about your shop's calls, agree on how you will use it, then activate your account.
What you do
- Tell us about your business and your calls through the form
- Apply once you are happy with our proposal
What we do
- Our team asks about your shop's calls and suggests whether to use it for answering questions only or for bookings too
- Activate your account and prepare a dedicated AI phone number for your shop
Step 2: Configure the AI
In the dashboard, set what the AI answers and how it takes bookings.
What you do
- Upload your shop's materials, such as business hours, menu and prices, and directions
- Confirm the points the AI asks about (contradictions or unclear points in the materials) by choosing on screen
- Register your booking slots (days, hours and capacity) and the menu items that can be booked
- Choose the greeting language and the AI's voice (you can listen to voice samples)
- If needed, set a staff transfer number and where booking notifications go
What we do
- The AI reads your materials and automatically organizes them into answers it can give on the phone
- If you also take calls in Chinese or English, your materials are automatically translated into those languages
- On request, we handle the initial setup for you
Step 3: Go live
The AI starts answering your calls. Fine-tune the settings as you review the records.
What you do
- Check call records and new bookings in the dashboard
- Review questions the AI couldn't answer in the Needs attention list, and have your staff follow up
- Adjust your materials and booking slots as needed
What we do
- The AI answers your calls 24/7
- After each call, bookings and follow-up items are recorded automatically from the conversation
- We're available to help with adjusting settings or questions about using it
※Onboarding is handled by our team (no self sign-up).
Before you start
What to prepare
Prepare the following based on the features you plan to use. All of it can be added or changed in the dashboard after you go live.
- Required
Your shop's materials
Documents covering what callers ask about, such as business hours, menu and prices, directions and common questions. The AI answers based on these materials.
※You can upload PDF, Word and text files.
- Required
A device to open the dashboard
Settings and records are handled in the dashboard, from a browser on a computer or smartphone. No dedicated app or equipment is needed.
- For bookings
Booking slots
The days and hours you accept bookings, and the capacity for each time slot. Irregular closures or special hours can be set for specific dates. You can also register the menu items that can be booked.
※The AI takes bookings according to the slots and capacity you set. A booking that falls outside them is recorded with a clear flag in the dashboard for your shop to review.
- For staff transfer
A staff transfer number
Your shop's phone number, for connecting callers who want to talk to a person. You can also set the days and hours when transfers happen.
※You can register a phone number in Japan.
- For notifications
Where to send booking notifications
Telegram recipients for new-booking notifications. They can go to personal chats as well as staff groups.
※Notifications are sent for bookings the AI takes from real incoming calls.
- For overseas callers
Languages to accept
Choose from Japanese, Chinese and English. If you choose more than one, callers are offered keypad options after the greeting and can switch languages with a keypress.
※Once a caller switches language with a keypress, the call stays in that language.
You won't need
- Construction work or special equipment
- A change to the phone number you use now
- Call scripts (the AI answers from your materials)
Support
From setup on your behalf to fine-tuning while you run it
So that first-time users can get going too, we help from the initial setup through to adjustments after you go live.
Setup on your behalf
Ask us to handle the initial setup, such as uploading materials and setting booking slots. We learn about your shop first, then set it up to match how you will use it.
Help center in the dashboard
Step-by-step guides and FAQs cover how to prepare materials, set up bookings and connect booking notifications.
Change settings anytime
Add or replace materials and change booking slots, voice and language from the dashboard at any time. When you update materials, the AI reorganizes them.
※Until reorganizing finishes, the AI keeps answering from the previous content.
Unanswered questions are recorded
Questions the AI couldn't answer stay in the Needs attention list. Add the answers to your materials, and the AI can answer them from then on.
Pause for irregular closures
Pause reception from the dashboard, and resume it right away when you're ready.
※While paused, callers hear a short announcement and then the call ends.
Help while you run it
If you're unsure about adjusting settings or how to use a feature, contact our support team.
FAQ
Questions about getting started
Common questions about phone numbers, pricing and the setup process.
Do we need to change our phone number?
Keep the number you have. We set up a dedicated number for your shop; while reception is normally enabled, incoming calls to that number are handled by AI.
How much does it cost?
Pricing is a monthly plan based on call usage. We don't publish a price list; we'll ask about your shop's size and call volume and recommend a plan that fits. Feel free to get in touch.
Is it hard to set up?
Not at all. Just activate the account, get your dedicated number, and configure how the AI should respond — that's it. Our team can also handle the initial setup for you.
See also
Comparison
How bookmi AI Phone compares, item by item, with human phone staff, automated voice menus (IVR) and typical AI phone services.
FAQ
Answers to questions we often get before setup: how natural the calls sound, booking accuracy, pricing and setup steps.
Industries
How calls are handled for each kind of shop, such as restaurants and beauty salons.
Contact us
For questions about setup or how to use it, get in touch through the form.
Free yourself from the phone, and focus on the customer in front of you.
bookmi AI Phone can help you take that first step. Reach out anytime, no obligation.
- We'll ask about your shop's call situation and suggest how to use it
- Ask us about handling the initial setup for you
- No construction work or special equipment needed
※Onboarding is handled by our team (no self sign-up).
Feel free to get in touch to start with.
