Frequently asked questions

It's nothing like a button-press phone tree. The AI understands what customers actually say and replies naturally from the materials you upload — the voice is selectable, right down to a polite closing greeting.

No. Unanswered questions are automatically logged to the Needs attention list your staff can act on. As you build out your knowledge documents, the AI's answers keep getting sharper.

The AI answers in your shop's default language and offers keypad options for other languages after the greeting (1 for Japanese, 2 for Chinese, 3 for English, offering only the languages your shop has enabled). A keypress switches to that language, and the rest of the call stays in it.

If transfer to staff is turned on, the call is transferred to your shop's phone within the days and hours your shop has set. The call after the transfer is recorded and transcribed. Outside the set hours, or if no one on staff can pick up, the AI keeps handling the call and records it as a callback request.

The AI handles bookings against the slots and capacity your shop has set. Requests outside that range can be offered alternatives, and bookings outside a slot or needing review are flagged in the dashboard. If nothing fits, it records the caller's contact details for your shop to follow up.

After you connect Telegram recipients, bookings from real incoming calls are sent automatically once the call ends and the record is created. They also appear in the booking list and calendar in your dashboard.

With the integration option, bookings from real incoming calls are sent automatically to your system when the record is created after the call (a polling-style API integration is also supported). Each item can be linked to your system's own ID to make integration easier.

The optional block list lets you register a number so future calls from it are never answered at all — and since it's never answered, there's no call charge either.

Every shop's data is kept fully isolated from every other shop's — nothing crosses over. Connections to outside systems also use signed, secure communication.

Keep the number you have. We set up a dedicated number for your shop; while reception is normally enabled, incoming calls to that number are handled by AI.

Pricing is a monthly plan based on call usage. We don't publish a price list; we'll ask about your shop's size and call volume and recommend a plan that fits. Feel free to get in touch.

Not at all. Just activate the account, get your dedicated number, and configure how the AI should respond — that's it. Our team can also handle the initial setup for you.